At VAPESAUSTRALIA (Vapes Australia), your satisfaction is our top priority. If you’re not completely happy with your order, we’re here to help — whether you need an exchange, a return, or a refund. Please read the policy below carefully to understand how the process works.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet all of the following conditions:

  • The product is 100% brand new — unused, unmarked, and in original condition.
  • The original packaging is fully intact — not torn, written on, taped over, or damaged.
  • The warranty seal is still intact — not peeled off or broken.
  • Your order and personal details match the information in our system.
  • The item has not been damaged by external factors such as water, heat, or misuse.


VAPESAUSTRALIA (Vapes Australia) reserves the right to reject any return or exchange if the product does not meet these conditions, based on our assessment.

Return Timeframe

You must contact us and initiate the return process within 7 days of receiving your order.
Returns requested outside this timeframe may not be accepted.

Exchange Policy

If you’d like to exchange a product, the replacement item must be of equal or higher value than your original purchase.

  • If the new item costs more, you’ll need to pay the difference.
  • If it costs less, we’re unable to refund the difference.

How to Return an Item

To request a return or exchange, please email us at:
📧 [email protected]

Please include the following:

  • Your order number
  • Reason for the return or exchange
  • Clear photos of the item and its packaging

Once approved, we’ll provide detailed instructions on how to send the item back.

Important Notes

  • Carefully review the return conditions before sending anything back.
  • Take photos of the item and packaging before posting it.
  • Keep your tracking number for reference.
  • Customers are responsible for all return shipping costs.
  • We strongly recommend using a tracked shipping method to ensure safe delivery.

Refunds

Once we’ve received and inspected your return, we’ll email you to confirm the status of your refund.
If approved, your refund will be processed and applied to your original payment method within 1–6 business days.

Late or Missing Refunds

If you haven’t received your refund after 6 business days, please:

  • Check your bank account again
  • Contact your credit card provider — some banks take longer to process refunds
  • Speak with your bank to confirm whether the refund is pending

If you’ve done all of the above and still haven’t received your refund, get in touch with us at:
📧 [email protected]