vapesaustralia.com.au (Vapes Australia) is committed to protecting your privacy. This policy outlines how we collect, use, store, and share your personal information when you visit our website or make a purchase.

1. Information We Collect

1.1. Device Information

When you visit our site, we automatically collect certain details, including:

  • Your web browser
  • IP address
  • Time zone
  • Cookies stored on your device
  • Pages or products viewed
  • Referring websites or search terms
  • How you interact with the site

1.2. Order Information

When you make or attempt to make a purchase, we collect:

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number

Note: We do not store any payment information (e.g. credit card numbers). All transactions are securely processed via third-party providers such as Stripe and Afterpay. Please refer to their respective privacy policies for more details.

2. How We Use Your Information

2.1. Order Information

We use this to:

  • Process and fulfil your orders
  • Arrange delivery
  • Send invoices and order confirmations
  • Communicate with you
  • Screen for potential fraud or risk
  • Provide relevant product or promotional information based on your preferences

2.2. Device Information

Used to:

  • Detect fraud and security issues
  • Improve the performance and usability of our website
  • Analyse how customers browse and interact with the site
  • Evaluate the effectiveness of our marketing efforts

3. Sharing Your Personal Information

We share your personal data with trusted third parties where necessary, including:

  • Google Analytics – to help us understand how customers use the site
  • Geo-targeting tools – to display general location-based popups (no personal data is revealed)

We may also share your information if required to:

  • Comply with Australian laws or regulations
  • Respond to lawful requests
  • Protect our rights

4. Tracking Technologies

We use several common technologies to collect data:

  • Cookies – small data files with an anonymous ID stored on your device
  • Log files – track activity on the site, including IP address, browser type, and timestamps
  • Web beacons, tags, pixels – help us understand browsing behaviour

5. Data Retention

We retain order information for our records unless you ask us to delete it.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, misuse, or loss.

7. Do Not Track

Our website does not alter its data collection practices in response to “Do Not Track” signals from your browser.

8. Underage Users

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you’re a parent or guardian and believe your child has submitted personal data, please contact us so we can remove it.

9. Policy Updates

We may update this policy from time to time to reflect changes to our practices or for legal and operational reasons. Updated versions will take effect immediately upon being posted to this page.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please get in touch:
Email: [email protected]