Frequently Asked Questions

1. Who is vapesaustralia.com.au (Vapes Australia)?


vapesaustralia.com.au (Vapes Australia) is a leading online store specialising in authentic disposable vapes. Established in 2021, we offer high-quality products from trusted brands such as IGET, RELX, ALIBARBAR, BIMO, and many more.

2. Are your products authentic?

Yes – all products sold by
vapesaustralia.com.au (Vapes Australia) are 100% genuine. We source directly from reputable manufacturers to guarantee authenticity and quality.

3. How do I place an order?

Simply browse our website, add your preferred products to the cart, and follow the checkout process. It’s secure, quick, and easy.

4. What payment methods are available?

We accept a wide range of secure payment methods, including:

  • Credit and debit cards
  • Bank transfers
  • PayPal
  • Stripe
  • Afterpay
  • Klarna
  • Other secure gateways

5. Do you offer shipping?

Yes, we ship Australia-wide via Australia Post.
Most orders are delivered within 1–3 business days, depending on your location.

6. How much is shipping?

Shipping costs vary based on your delivery address and selected method.
Shipping fees are calculated at checkout, and you’ll see the full amount before confirming your order.

7. How do I track my order?

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number. You can track your delivery via the carrier’s website.

8. What is your return policy?

We offer a lifetime warranty on all products. If you experience any issues, we’re happy to arrange a replacement or refund, subject to our return policy.

9. How do I return a product?

To start a return, contact our customer service team with your order details. Products must be returned in their original packaging and unused condition.

10. How long does a refund take?

Once we receive and inspect your returned product, refunds are processed within 2–8 business days back to your original payment method.

11. Do your products come with a warranty?

Yes. All our products include a manufacturer’s warranty covering material defects under normal use.

12. Is my payment information secure?

Absolutely. We use encrypted, secure payment gateways (such as PayPal and Stripe).
We do not store your card information, and all transactions are protected end-to-end.

13. Can I change or cancel my order?

Yes – if your order hasn’t shipped yet, please contact us as soon as possible. We’ll do our best to update or cancel your order.

14. What if I receive a faulty or incorrect item?

If you receive a damaged, faulty, or incorrect item, contact us immediately. We’ll arrange a replacement or refund at no extra cost to you.

15. How can I contact customer service?

You can reach our team via:

We aim to respond to all enquiries within 24 hours.

16. Do you offer discounts or promotions?

Yes! We regularly run special offers and promotions.
Sign up for our newsletter or follow us on social media to stay up to date.

17. How can I stay informed about vapesaustralia.com.au (Vapes Australia) news and deals?

Subscribe to our email newsletter and follow us on Facebook, Instagram, and other platforms for the latest updates and offers.

18. Do you sell gift cards?

Yes – gift cards are available on our website and are a great option for vape enthusiasts.

19. Can I get help choosing the right product?

Definitely. Our support team is happy to offer personalised product recommendations. Just get in touch, and we’ll guide you.

20. Do you offer a referral program?

Yes, we do. Our referral program rewards customers who refer new buyers to us.
Contact us for more details on how to join.

We hope this FAQ has been helpful. If you have any other questions, don’t hesitate to get in touch with our team.

Thank you for choosing vapesaustralia.com.au (Vapes Australia).